Refund policy


BACKYARD SOCIAL HAVEN Owned and Operated by Capture the Light, LLC

 

AT BACKYARD SOCIAL HAVEN, WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. THIS POLICY OUTLINES OUR PROCEDURES FOR RETURNS AND EXCHANGES FOR CUSTOMERS WITHIN THE UNITED STATES.

1. RETURN WINDOW YOU HAVE 30 DAYS FROM THE DATE OF DELIVERY TO REQUEST A RETURN OR AN EXCHANGE.

2. PRODUCT CONDITION TO BE ELIGIBLE FOR A RETURN OR EXCHANGE, ITEMS MUST BE IN NEW CONDITION. THIS MEANS THE PRODUCT MUST BE UNUSED, IN ITS ORIGINAL PACKAGING, AND IN THE SAME CONDITION THAT YOU RECEIVED IT.

3. RETURN METHOD & LABELS ALL RETURNS ARE HANDLED BY MAIL.

    4. Return shipping labels are provided at no charge. Change-of-mind returns are subject to a 25% restocking fee. Defective, damaged, or incorrect items are refunded in full with no restocking fee.”

     

    5. REFUND PROCESSING TIME ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. APPROVED REFUNDS ARE PROCESSED WITHIN 7 DAYS AND WILL BE CREDITED BACK TO YOUR ORIGINAL PAYMENT METHOD.

    6. CONTACT INFORMATION

    Backyard Social Haven is owned and operated by Capture The Light, LLC